Cancellation policy
ChefShop.com Pre-Sell & Pre-Order Cancellation Policy
At ChefShop.com, we offer select specialty items on a pre-sell (pre-order) basis—allowing customers to reserve limited or seasonal products well in advance, sometimes up to a year before availability.
1. When You're Charged
-
You are not charged at the time of placing a pre-order.
- We will only charge your payment method once the item becomes available and is confirmed for shipment.
2. Cancellation Window
- You may cancel your pre-order at any time before your order is charged and shipped, provided the following conditions are met:
- You must contact us in writing (email preferred) and receive confirmation that we have received your cancellation request.
- Once we confirm your cancellation, your order will be voided and you will not be charged.
3. After Shipment
- Once a pre-ordered item has shipped and payment has been processed, the order is considered final.
- At that point, cancellations or refunds are no longer possible, except in cases where the product arrives damaged or defective (see our Refund Policy for details).
- 4. How to Cancel
To cancel a pre-order, please contact us at:
📧 [shopkeeper@chefshop.com](mailto:shopkeeper@chefshop.com)
📞 206-286-9988
Please include your order number and the product you wish to cancel. We will reply to confirm receipt of your cancellation.
5. Special Considerations
- Pre-sell items are typically seasonal, small-batch, or sourced from international suppliers. Availability may be subject to factors beyond our control (e.g., harvests, import delays, or production issues).
- If we are unable to fulfill your pre-order for any reason, we will notify you and your order will be automatically canceled at no charge to you.