Return Policy

Questions about your order?

Trouble with your order?

Please contact us as soon as possible by phone or through this form. Be sure to include your order number, as it helps us expedite the process.

If the box is damaged, please keep it—shippers sometimes require the original packaging to process a refund.

Photos of any damaged products are also very helpful.

The cost of shipping the original item, the return shipment, and the exchanged item is the responsibility of the customer, unless ChefShop.com has committed a shipping or order error. Round-trip shipping charges will be the responsibility of the customer on orders that are shipped by ChefShop.com in good faith but are returned due to incorrect shipping information provided by the customer.

No item can be returned without prior authorization. Items returned to ChefShop.com without prior authorization will not be processed. To request authorization, please call ChefShop.com Customer Service at 1-800-596-0885.

Orders Damaged in Shipping

While every effort is made to package and fulfill orders correctly, occasionally a package may be lost or damaged in transit, or an out-of-date product may be shipped by mistake.

To ensure your order is received complete, undamaged, and within the sell-by date, we recommend the following:

Inspect the entire shipment for visible damage before accepting it, and note any damage on the delivery ticket before the delivery person leaves.
Verify the number of packages delivered matches the label on the outside of the box.
Unpack your order as soon as possible, and inspect for hidden or concealed damage and check sell-by dates.
If any damage is discovered, retain the shipping cartons and any inner packaging, in case we need the carrier to inspect them.

Then contact ChefShop.com Customer Service toll-free at 1-800-596-0885. Please have your order number, shipping information, and tracking number ready to assist us in resolving the issue. Please call us before returning any product.

ChefShop.com will cover return shipping for items sent in error, received defective or damaged, or shipped past their sell-by date.

We deliver hand-curated, artisan ingredients from around the world—carefully sourced, rich in story, and rooted in tradition

At the end of the week, after all the news has been digested, I look to ChefShop’s newsletter as my respite to life. -Marie

I had a sample here one day and I’m hooked on it now. It’s my comfort food. - Shirley

On Sunday, I curl up in bed with my newsletter to forget about the weeks news, and think about romance. The romance of food… -Lisa

I just discovered your site and am smitten. -Jill

I really enjoy the ChefShop Newsletter. I find myself usually un-subscribing to most company e-mails but I always find something interesting and appealing with the ChefShop nice layout, interesting visuals & most importantly is the obvious creativity that goes into each feature, thanks for caring. -William

"I get a zillion email newsletters a week, somehow I always find time to read ChefShop’s. Packed with info & fun! It’s easy to digest .... " -Joanna Cassidy, actress Who Framed Roger Rabbit, Blade Runner, Six Feet Under.

I'm so glad I found you guys! G'day from down undah -John

Hi! Thank you so much! I am very excited to make some magic with this koji! -Lisa

hi. thank you. whomever writes your emails, WOW drooling through EVERY ONE... -Shawna

I just wanted to say I love making dark chocolate with your cocoa powder. It works so well. Thank you! -Angela

Love this cocoa powder. Thanks - in Hawaiian: Mahalo! -Kate

Hi! Such fun to learn more about what you carry. I am enjoying being your customer. -JMH

I’ll never be a cook, but I look forward to your newsletter every Saturday and dream. Thank you! -Loraine

Deep chocolate experience: This cocoa takes anything chocolate to a whole new level. The depth and smoothness is beyond any brand I have used, and I have used many. Intense chocolate experience, but not bitter or harsh. Be prepared to be asked for repeat performances! -Seth

It’s my Sunday morning read, I look forward to it every weekend -Dave

I love the newsletter - Marsha

After a long week, I settle in on the weekend and look forward to reading the news -June

The best part is the little bit of history -John

The description of the food is so descriptive -Risha

The marshmallow story is why I love chefshop. That, and Fallot mustard. -Erin

For the breadth and quality of its offerings, nothing equals ChefShop.com. In addition to well-chosen examples of an Italian kitchen's staples...there are excellent products from other parts of the world and, in season, fresh salmon from the Northwest, plus an item that has all but disappeared from neighborhood markets, genuinely tree-ripened, sugary fruits." -Marcella & Victor Hazan

We at ChefShop are committed to finding and offering the best rare ingredients in the world. Our small batch products are made by personally selected local and international artisans, dedicated to preserving and sometimes reinventing food traditions!

I love receiving these emails! So thoughtfully crafted and filled with advice and tips. Thanks so much for taking the time to write them up. -Diane

When my daughter bakes something with this delicious cocoa – I will take a bite for you too! -Kat

Hello! This Italian pizza flour is so amazing! I have been making sourdough pizza dough for a few years now and it’s never been as delicious as when I make the dough with the Caputo 00 flour from your shop. Grazie mille! -Scotty

I love the newsletters. Mouthwatering descriptions. -Julio

Thank you for everything, we love your company!:) -Gordy

Your selection of products is really interesting. I look forward to stocking my friend with more items in the future. -Susan

Thank you for having these products available and for offering at-store pick-up. So appreciated! -Loraine

Best Cocoa Ever If you care about using the best cocoa on the face of the planet, buy this. -Angela

Thank you so very much! I really appreciate it. Also your shop is awesome and it’s always a joy getting packages from y’all in the mail. -Peter

Our favourite cocoa I have 8 varieties of cocoa at home -- red cocoa, black cocoa, natural cocoa, and several high-end specialty cocoas (Barry Extra Brut, Valrhona, Guittard, Ghirardelli...). My family goes through enormous quantities of cocoa powder -- for hot cocoa, brownies, chocolate cakes, cookies... and this is by far our favourite. It has depth, complexity, and richness. While the specialty cocoas are excellent, I find they can sometimes be quite bitter, lack richness or body. This one is always perfect for whatever we are making. And being in Canada, I go to great lengths to buy this cocoa -- that should tell you how much we love it! - Monika

At the end of the week, after all the news has been digested, I look to ChefShop’s newsletter as my respite to life. On Sunday, I curl up in bed with my newsletter to forget about the weeks news, and think about romance. The romance of food!

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Return Policy

We deliver hand-curated, artisan ingredients from around the world—carefully sourced, rich in story, and rooted in tradition

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