Refund policy

ChefShop.com Refund Policy

You may return any regularly stocked item within 20 days of receiving your order for a full refund or exchange, provided the item is in its original packaging and condition. Special orders may be returned within 10 days of receipt but are subject to a 50% restocking fee. Items that have been opened or used are not eligible for return. Opened products are not considered safe for resale and should not be returned.

Shipping costs for the original order, return shipment, and any exchanged items are the responsibility of the customer—unless the return is due to an error made by ChefShop.com in shipping or order fulfillment. Round-trip shipping charges will also be the customer’s responsibility for items returned due to incorrect shipping information provided to ChefShop.com at the time of ordering.

Important: No item may be returned without prior authorization. Unauthorized returns will not be accepted or processed. To request a return authorization, please contact us at shopkeeper@chefshop.com.

Orders Damaged in Shipping
While we make every effort to carefully package and accurately fulfill each order, occasionally a package may be lost or damaged in transit, or an expired product may be shipped in error.

To ensure your order is received complete, undamaged, and within the proper sell-by date, we recommend the following upon delivery:

Inspect the entire shipment for visible damage before accepting it. If damage is visible, note it on the delivery ticket before the delivery driver leaves.
Verify that the number of packages received matches the shipping label on the box.
Unpack your order promptly and inspect for hidden damage or expired items.
If any damage or issues are found, retain all original packaging and shipping materials, as carriers may require inspection.
Then contact ChefShop.com Customer Service at shopkeeper@chefshop.com or call 206-286-9988. Please have your order number, shipping details, and tracking number available to assist us. Do not return any items before contacting us.

ChefShop.com will cover return shipping costs for any item sent in error, received in a defective or damaged condition, or shipped beyond its sell-by date.

International Orders
All orders, including international orders, are shipped from our warehouse in Washington State, USA.

Most international orders are shipped via the U.S. Postal Service (USPS) unless another service is requested. UPS International shipping is available upon request.

ChefShop.com is not responsible for packages that are undelivered due to issues with local postal services in your country. Refunds for such returns will only be issued for the product cost, and only if the returned item arrives back to us in a resalable condition.

If a package is returned to us due to local postal service delays, inefficiencies, or delivery failures unrelated to an error on our part, a full refund will not be issued.

If you are concerned about the reliability of your local postal service, we strongly encourage you to contact us before placing your order. We can arrange for shipment via a private carrier such as FedEx, UPS, or DHL at your expense.

We deliver hand-curated, artisan ingredients from around the world—carefully sourced, rich in story, and rooted in tradition

At the end of the week, after all the news has been digested, I look to ChefShop’s newsletter as my respite to life. -Marie

I had a sample here one day and I’m hooked on it now. It’s my comfort food. - Shirley

On Sunday, I curl up in bed with my newsletter to forget about the weeks news, and think about romance. The romance of food… -Lisa

I just discovered your site and am smitten. -Jill

I really enjoy the ChefShop Newsletter. I find myself usually un-subscribing to most company e-mails but I always find something interesting and appealing with the ChefShop nice layout, interesting visuals & most importantly is the obvious creativity that goes into each feature, thanks for caring. -William

"I get a zillion email newsletters a week, somehow I always find time to read ChefShop’s. Packed with info & fun! It’s easy to digest .... " -Joanna Cassidy, actress Who Framed Roger Rabbit, Blade Runner, Six Feet Under.

I'm so glad I found you guys! G'day from down undah -John

Hi! Thank you so much! I am very excited to make some magic with this koji! -Lisa

hi. thank you. whomever writes your emails, WOW drooling through EVERY ONE... -Shawna

I just wanted to say I love making dark chocolate with your cocoa powder. It works so well. Thank you! -Angela

Love this cocoa powder. Thanks - in Hawaiian: Mahalo! -Kate

Hi! Such fun to learn more about what you carry. I am enjoying being your customer. -JMH

I’ll never be a cook, but I look forward to your newsletter every Saturday and dream. Thank you! -Loraine

Deep chocolate experience: This cocoa takes anything chocolate to a whole new level. The depth and smoothness is beyond any brand I have used, and I have used many. Intense chocolate experience, but not bitter or harsh. Be prepared to be asked for repeat performances! -Seth

It’s my Sunday morning read, I look forward to it every weekend -Dave

I love the newsletter - Marsha

After a long week, I settle in on the weekend and look forward to reading the news -June

The best part is the little bit of history -John

The description of the food is so descriptive -Risha

The marshmallow story is why I love chefshop. That, and Fallot mustard. -Erin

For the breadth and quality of its offerings, nothing equals ChefShop.com. In addition to well-chosen examples of an Italian kitchen's staples...there are excellent products from other parts of the world and, in season, fresh salmon from the Northwest, plus an item that has all but disappeared from neighborhood markets, genuinely tree-ripened, sugary fruits." -Marcella & Victor Hazan

We at ChefShop are committed to finding and offering the best rare ingredients in the world. Our small batch products are made by personally selected local and international artisans, dedicated to preserving and sometimes reinventing food traditions!

I love receiving these emails! So thoughtfully crafted and filled with advice and tips. Thanks so much for taking the time to write them up. -Diane

When my daughter bakes something with this delicious cocoa – I will take a bite for you too! -Kat

Hello! This Italian pizza flour is so amazing! I have been making sourdough pizza dough for a few years now and it’s never been as delicious as when I make the dough with the Caputo 00 flour from your shop. Grazie mille! -Scotty

I love the newsletters. Mouthwatering descriptions. -Julio

Thank you for everything, we love your company!:) -Gordy

Your selection of products is really interesting. I look forward to stocking my friend with more items in the future. -Susan

Thank you for having these products available and for offering at-store pick-up. So appreciated! -Loraine

Best Cocoa Ever If you care about using the best cocoa on the face of the planet, buy this. -Angela

Thank you so very much! I really appreciate it. Also your shop is awesome and it’s always a joy getting packages from y’all in the mail. -Peter

Our favourite cocoa I have 8 varieties of cocoa at home -- red cocoa, black cocoa, natural cocoa, and several high-end specialty cocoas (Barry Extra Brut, Valrhona, Guittard, Ghirardelli...). My family goes through enormous quantities of cocoa powder -- for hot cocoa, brownies, chocolate cakes, cookies... and this is by far our favourite. It has depth, complexity, and richness. While the specialty cocoas are excellent, I find they can sometimes be quite bitter, lack richness or body. This one is always perfect for whatever we are making. And being in Canada, I go to great lengths to buy this cocoa -- that should tell you how much we love it! - Monika

At the end of the week, after all the news has been digested, I look to ChefShop’s newsletter as my respite to life. On Sunday, I curl up in bed with my newsletter to forget about the weeks news, and think about romance. The romance of food!

Country/region

Refund policy

We deliver hand-curated, artisan ingredients from around the world—carefully sourced, rich in story, and rooted in tradition

Sign Up for our Newsletter