Shipping Information

You can determine how much shipping will cost by using our Shipping Calculator, located on every page, as well as in the Shopping Cart.  

To get an accurate cost estimate, you will need all the products you would like to ship in your shopping cart, and you will need to know the zip-code of the ship-to address.  

ChefShop.com flat-fee shipping
We currently have a “flat” fee for shipping ground packages within the continental United States. The flat rate is currently $9.99 for up to 12 pounds of ship-weight.
This pricing is subject to change at any time. Your pricing may vary depending on what you order, how quickly you need it, and where your package is going.  

The semi-details on how it works:
Our flat fee system is based on where the package is going and how much it weighs. In some cases, the dollar amount of the total order also affects your shipping price.  

So what does this mean? It means that if you buy a small, lightweight item, shipping won’t be a good deal. Although, regular ground shipping rates are also available, unless you are panicked and need the item for a special recipe, we don’t recommend placing small, light orders. On the other hand, if you add more items to your order flat-feeshipping becomes a much better deal for you (and us to).  

The shipping and handling charge is determined through a combination of weight, volume, our costs, and how much you spend.  

Shipping time is determined by these rules: The day the box is shipped (when it leaves the warehouse, not necessarily when you place your order) is the day that determines how long it will take to get to you.  

Ground shipping akes 7 to 11 days. If shipped on Monday, your package will arrive the following Monday - unless you live in Seattle, then you will get it the next day. 3 DAY AIR arrives on the fourth day. If shipped on Monday, it will arrive on Thursday. 2 DAY AIR  arrives on the third day. If shipped on Monday, it will arrive on Wednesday. NEXT DAY AIR arrives on the second day. If shipped on Monday, it will arrive on Tuesday.  

We do not guarantee shipping time to you. There are too many variables outside our control. This includes, but is not limited too, Zeus, the shipping carrier, weather, and incorrect ship to addresses.    

How we are billed by United Parcel Service: Our pricing is based on the UPS pricing system. A confusing but simple comparison of actual weight versus dimensional weight. A few things you should know:  

1) Actual weights are rounded up to the closest pound.  

2) Dimentional weight is calculated by using the cubic size of the box used to ship your items, divided by 166, then rounded up.  

Whichever is larger (actual weight vs dimentional weight) is the “weight” we are billed for.  

The UPS add-ons
All packages also have “additional” charges based on service type and delivery location. These include:
Fuel surcharges - which change and are updated monthly.
Ground


, Air and International
 
http://www.ups.com/content/us/en/resources/find/cost/fuel_surcharge.html  

Residential surcharges - which vary, typically $2.50 and up per package.

Special location surcharges, which vary from $2 to $15.

Changes of Address:
Everyone makes mistakes from time to time. We are as likely as anyone to get ship-to address wrong. If you notice that you have made a mistake, please contact us right away. Hopefully, we can make the change before the order leaves our warehouse. If the package has left our wearhouse, then that's a different story. Correcting those mistakes costs us not only time, but money. UPS charges us $11 every time we have to call and re-route a package. So, we encourage everyone to make sure that the ship-to address listed on the order is correct and complete. If not, we reserve the right to pass that UPS surcharge onto you. Of course, if it is our mistake, we will not charge you for re-routing your package..   

  About our Search for the Perfect Packing Material, or . . . . Why We Use Those Awful, Annoying, Packing Peanuts!

All of us are concerned about the environment, and many have asked about our practice of packing your orders with polystyrene peanuts. We’re concerned about the environment, too - so let’s talk nuts.

The good: strong for their weight; good cushioning properties; inexpensive; water resistant; good thermal blockers; and use less manufacturing energy than paper products.† The ones we use are 100% recycled polystyrene. A use for all that plastic we recycle now! We also accept and recycle polystyrene peanuts from our local neighborhood. So, you may also see, from time to time, a mix of packaging peanuts inside your box.

The bad: pain, pain, pain to have around and to store; litter easily and last for decades.

Though not good for the environment if we dump them into the landfill, the peanuts are just fine if we recycle them into another shipping box. We use recycled peanuts that we get from customers and other retailers who get lots of stuff shipped to them. We also purchase peanuts that are made from recycled bottles and carpet pads, and thus are 100% recycled. † And† . . . . those pesky peanuts don’t collapse when a box with a bottle of oil and a bottle of jam inside is dropped from the back of a truck (not too often we hope); or more often gets crushed during the rapid sorting process necessary to move your box from here to there. (Did you know that UPS moves 14.8 million packages every day?)

Also, the cost is best, which keeps your costs down. Lighter packages mean lower shipping costs to you - and now with our (almost) anywhere for a flat fee, weight is important!

A quick response to why we don’t use:

Cornstarch Peanuts … rodents love to eat them; when they get wet they’re like little glue blobs everywhere; and when they’re crushed flat (like when we ship heaver items -- such as olive oil), they do not "come back", leaving lots of empty space inside the box for those precious bottles of olive oil to rattle around. Some now even have rodent deterrent chemicals on them - another word for "poison."

Air Systems … mostly not suitable for what we ship, and the machines required are very expensive.

Shredded paper, perforated paper, crumpled paper, etc. . . . manufacturing costs to the environment are very high, either in the cutting down of old-growth foresting or recycling. And paper weighs a ton! (Note that we do use paper when shipping very small, light items....

Call for Help!
Have you seen a packing material that knocked your socks off and think we could use it? Let us know, as we are always looking for the next best option!

If we like and use your idea/find, you’ll get free shipping for a year!

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